What is the advantage of having a knowledge base?

This is an excellent question.

With the knowledge base, content to be sent to users, as replies to questions, data and information, are organized and kept separated from the chatbots logic. It is well known that knowledge is an important asset for companies nowadays.

With the knowledge base, all knowledge can be better captured, organized and distributed, without having to touch chatbots flows. This turns chatbots more stable, and makes easier to create and update proper content.